Job Description
Are you a people person with a passion for creating exceptional guest experiences? The Omni Jacksonville Hotel is seeking a dedicated Part-Time Front Desk Agent to join our prestigious team. We pride ourselves on delivering world-class hospitality, and we are looking for a motivated individual who thrives in a dynamic environment.
As a Front Desk Agent, you will be the face of our hotel, ensuring our guests feel welcomed, valued, and well taken care of from the moment they arrive. If you are looking for a flexible schedule and the opportunity to work in a luxury setting in the heart of Jacksonville, we want to hear from you.
Responsibilities
- Guest Relations: Provide warm, professional, and welcoming greetings to all guests, ensuring a seamless check-in and check-out experience.
- Reservations & Communication: Manage guest inquiries via phone, email, and in-person with accuracy and efficiency.
- Lobby Management: Maintain the cleanliness and professional appearance of the front desk and lobby area at all times.
- Administrative Tasks: Process payments, handle mail, and manage wake-up calls or special requests.
- Problem Resolution: Address guest concerns promptly and escalate complex issues to management to ensure 100% guest satisfaction.
- Team Collaboration: Work closely with housekeeping, maintenance, and restaurant staff to coordinate guest needs.
Qualifications
- Experience: Previous hospitality or customer service experience is preferred; however, we are willing to train the right candidate.
- Communication: Excellent verbal and written communication skills with a polished, professional demeanor.
- Computer Skills: Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
- Availability: Flexibility to work various shifts, including weekends and holidays.
- Professionalism: A neat, professional appearance and a friendly, outgoing personality.
- Education: High school diploma or GED required.