Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group in Sacramento! We're seeking a dynamic professional to deliver exceptional guest experiences at our downtown property. Enjoy competitive weekly pay, comprehensive benefits, and a supportive work environment. Perfect for hospitality professionals who thrive in fast-paced settings and value work-life balance.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservation inquiries and modifications using Opera PMS
- Resolve guest concerns promptly while maintaining service standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Act as primary information resource for local attractions and services
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency in hotel management systems (Opera/PMS preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid California driver's license (if required for property duties)
- Flexible availability including nights/weekends/holidays