Job Description
Join our award-winning team at Grand Plaza Hotel Cleveland and kickstart your hospitality career! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences in the heart of downtown. Enjoy weekly pay, comprehensive benefits, and opportunities for advancement in a luxury environment.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Process payments, manage billing inquiries, and handle cash transactions
- Resolve guest complaints with professionalism and discretion
- Coordinate with housekeeping and maintenance departments for guest requests
- Utilize hotel management systems (Opera/PMS) for daily operations
- Assist with concierge services and local area recommendations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or hotel experience
- Exceptional communication and conflict resolution skills
- Proficiency with reservation systems and Microsoft Office
- Ability to work flexible shifts including nights/weekends
- Basic math skills for financial transactions
- Valid Ohio driver's license for airport shuttle duties