Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and experience the difference weekly pay makes! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our premier Charlotte location. Enjoy competitive wages, flexible schedules, and immediate access to your earnings with our industry-leading weekly payroll system. Grow your career with us while making lasting memories for travelers from around the world.
Responsibilities
- Check guests in/out efficiently using PMS systems while maintaining accurate records
- Handle guest inquiries and resolve concerns with professionalism and empathy
- Process payments and manage cash drawer with precision
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel services and amenities to enhance guest satisfaction
- Maintain security protocols and safeguard guest information
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in PMS systems (Opera/Micros preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- Valid driver's license and reliable transportation
- COVID-19 vaccination required