Job Description
Join our award-winning hospitality team as a Front Desk Agent in Wichita, KS! Enjoy the stability of weekly pay and flexible shift work while delivering exceptional guest experiences. We're seeking a detail-oriented professional to manage our high-volume front desk operations. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Seamlessly manage guest check-in/check-out processes with hotel management software
- Handle reservations, room assignments, and payment processing accurately
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for operational efficiency
- Maintain organized front desk areas and ensure compliance with brand standards
- Process secure transactions and balance daily cash reports
- Act as primary point of contact for emergency situations
Qualifications
- Minimum 1 year front desk or customer service experience required
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic accounting knowledge and cash handling experience
- High school diploma or equivalent; hospitality certification preferred
- Strong attention to detail and multitasking abilities