Job Description
Join our award-winning team at Grand Hospitality Group in Philadelphia! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences with weekly pay. Perfect for hospitality professionals seeking flexible schedules and immediate compensation. Enjoy competitive hourly rates, generous tip sharing, and opportunities for advancement in our luxury downtown property.
Our 4-diamond hotel features state-of-the-art amenities and attracts international clientele. We offer comprehensive training, flexible scheduling options, and a supportive team environment. Weekly pay ensures you receive your earnings promptly every Friday.
Responsibilities
- Manage check-in/check-out procedures with efficiency and warmth
- Handle reservations, room assignments, and guest requests
- Process payments and manage billing inquiries
- Resolve guest concerns with empathy and professionalism
- Maintain accurate guest records and security protocols
- Coordinate with housekeeping and maintenance departments
- Upsell hotel services and amenities
Qualifications
- Previous hotel front desk or customer service experience required
- Exceptional communication and problem-solving skills
- Proficiency with property management systems (Opera, etc.)
- Ability to work flexible shifts including weekends/holidays
- Strong attention to detail and organizational abilities
- Valid Pennsylvania hospitality certification preferred
- Basic cash handling and credit card processing experience