Job Description
Join our award-winning team at the prestigious Grand Charlotte Hotel as a Front Desk Agent! We offer competitive weekly pay, comprehensive benefits, and a dynamic work environment in the heart of Charlotte's thriving hospitality scene. As the first point of contact for our guests, you'll create unforgettable experiences while advancing your career in luxury hospitality. Enjoy weekly paychecks, flexible scheduling, and opportunities for growth within our expanding portfolio of properties.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out processes
- Manage room reservations and coordinate with housekeeping and maintenance teams
- Handle guest inquiries, complaints, and requests with professionalism
- Process payments and maintain accurate financial records
- Operate property management systems (PMS) efficiently
- Uphold brand standards and maintain a pristine front desk area
- Collaborate with concierge and bell staff to ensure seamless guest experiences
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in PMS systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid North Carolina hospitality certification preferred
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Charlotte area attractions and services
- High school diploma or equivalent required