Job Description
Join our award-winning team at Grand Plaza Hotel in downtown Cleveland! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences while enjoying the convenience of weekly pay. As a cornerstone of our hospitality operations, you'll be the first point of contact for our international clientele, ensuring seamless check-ins and memorable stays. Our competitive compensation package includes complimentary meal benefits, career advancement opportunities, and a supportive work environment in Cleveland's vibrant Gateway District.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and special packages
- Maintain a clean and organized front desk area
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Cleveland attractions and transportation
- High school diploma or equivalent required
- Valid Ohio driver's license preferred