Job Description
Join our award-winning team as a Front Desk Agent at the luxurious Grand Hotel & Suites in Wichita! We're seeking energetic professionals to deliver exceptional guest experiences with weekly pay and competitive benefits. This role is perfect for hospitality enthusiasts who thrive in fast-paced environments and value career growth opportunities.
Enjoy a supportive work culture, flexible scheduling options, and comprehensive training. Our downtown location offers easy access to local attractions and major transportation hubs. Apply today to start your journey in premium hospitality!
Responsibilities
- Manage check-in/check-out processes with efficiency and accuracy
- Handle guest inquiries, reservations, and payment transactions
- Operate property management systems (PMS) and communication tools
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel services and amenities to enhance guest satisfaction
- Maintain detailed records of guest feedback and incident reports
- Ensure lobby and common areas present impeccable standards
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years customer service or hotel experience
- Proficiency in PMS systems (Opera, Cloudbeds, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of local attractions and services
- Valid driver's license and reliable transportation