Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel in downtown Albuquerque! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences with weekly pay. This role is perfect for career-driven individuals passionate about hospitality and customer service. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment in New Mexico's vibrant tourism hub.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Manage phone lines and digital communications with professionalism
- Process payments, handle cash/credit transactions securely
- Resolve guest inquiries and complaints promptly with solutions-oriented approach
- Coordinate housekeeping and maintenance requests across departments
- Upsell hotel amenities and local attractions to enhance guest stays
- Maintain clean, organized lobby area at all times
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency with hotel management systems (e.g., Opera, PMS)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environment
- Valid New Mexico driver's license preferred
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling accuracy