Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and enjoy weekly pay! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of Albuquerque. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic hospitality environment. If you thrive in fast-paced settings and take pride in creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Process payments and handle cash/credit transactions securely
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and services to guests
- Maintain accurate guest records and confidentiality
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency with PMS systems (e.g., Opera, Cloudbeds)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Valid driver's license and reliable transportation
- Basic knowledge of Albuquerque attractions and transportation
- Spanish fluency strongly preferred