Job Description
Are you a people person looking for a rewarding career in the hospitality industry? Grandview Hotels & Resorts is currently seeking a dedicated Front Desk Agent to join our dynamic team in Albuquerque, New Mexico.
We pride ourselves on delivering exceptional guest experiences and are proud to offer weekly pay to ensure our staff is rewarded for their hard work. If you have a passion for hospitality and excellent communication skills, we want to meet you!
Responsibilities
- Greet guests warmly and check them in/out efficiently using hotel management software.
- Manage incoming phone calls and emails, directing inquiries to the appropriate departments.
- Handle guest complaints and requests promptly to ensure a 5-star experience.
- Process payments and balance daily transactions accurately.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with special requests, such as restaurant reservations or local travel arrangements.
Qualifications
- High school diploma or equivalent.
- Previous experience in hospitality, front desk, or customer service preferred.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and reservation systems (e.g., Opera, GuestWare).
- Ability to stand for extended periods and work a flexible schedule, including weekends and holidays.
- A friendly, professional demeanor with a focus on guest satisfaction.