Job Description
Join our award-winning luxury hotel in the heart of Atlanta and become the face of exceptional hospitality! We're seeking a dynamic Front Desk Agent to deliver unforgettable guest experiences with weekly pay and competitive benefits. Perfect for career-driven professionals who thrive in fast-paced environments.
As a key member of our team, you'll manage check-ins/out, optimize room inventory, and resolve guest inquiries with finesse. Enjoy flexible scheduling, growth opportunities, and a supportive team culture that values your contributions.
Responsibilities
- Seamlessly manage guest check-in/out procedures using Opera PMS
- Proactively address guest concerns and ensure satisfaction
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and handle cash transactions accurately
- Execute upselling strategies for premium rooms/services
- Maintain detailed records of guest preferences and special requests
- Collaborate with concierge team for local recommendations
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask during peak check-in/out times
- Valid driver's license and reliable transportation
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Atlanta attractions and transportation
- Positive attitude and problem-solving mindset