Job Description
Welcome to Grand Hotel Group, where we redefine hospitality excellence. We are currently seeking a dedicated and charismatic Front Desk Agent to join our vibrant team in the heart of Atlanta. If you thrive in a fast-paced environment and love creating memorable guest experiences, we want to meet you.
At Grand Hotel Group, we value our employees and prioritize your financial well-being with our industry-leading Weekly Pay schedule. You will enjoy a collaborative culture, comprehensive training, and the opportunity to grow your career in the luxury hospitality sector.
Responsibilities
- Execute seamless check-in and check-out procedures for all guests, ensuring accuracy and efficiency.
- Manage high-volume phone lines and emails with a polite, professional, and welcoming tone.
- Process guest payments and post charges to folios accurately using our property management software.
- Act as the primary point of contact for guest inquiries, offering recommendations for local dining, attractions, and transportation.
- Address and resolve guest concerns and complaints promptly to ensure 100% guest satisfaction.
- Maintain the cleanliness and organization of the front desk area, lobby, and reception spaces.
- Cross-train in various departments to support hotel operations during peak times.
Qualifications
- High school diploma or GED required.
- Minimum of 1 year of experience in hospitality front desk or customer service is preferred.
- Proficient in Microsoft Office Suite and Property Management Systems (PMS).
- Strong verbal communication skills with a fluent command of the English language.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Must possess a friendly demeanor and a genuine passion for helping others.