Job Description
Join our award-winning team as a Front Desk Agent at the heart of Albuquerque's hospitality scene! No prior experience required – we provide comprehensive training to launch your career in luxury guest services. As the first point of contact, you'll create unforgettable experiences while enjoying competitive pay, growth opportunities, and a supportive work environment.
What We Offer:
- Full-time schedule with benefits (health/dental/vision)
- 401(k) matching program
- Complimentary hotel stays nationwide
- Career advancement into management
- Employee discounts on dining and attractions
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities
- Maintain a clean and organized lobby area
- Follow all safety and security protocols
Qualifications
- No experience required – open to all backgrounds!
- Exceptional customer service mindset
- Basic computer proficiency (typing 25+ WPM)
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Flexible schedule availability (including weekends)
- High school diploma or equivalent
- Positive attitude and team player mentality