Job Description
Welcome to Grand Horizon Hotel & Suites, where we pride ourselves on delivering world-class hospitality in the heart of Boston. We are currently seeking a dynamic and detail-oriented Front Desk Agent to join our dedicated team. If you are passionate about guest relations and looking for a position that offers weekly pay and growth opportunities, we want to meet you.
As the face of our hotel, you will ensure that every guest feels welcomed, valued, and attended to. You will manage the front desk operations with efficiency and grace, handling reservations, check-ins, and inquiries while maintaining a high standard of professionalism.
Responsibilities
- Check guests in and out efficiently, verifying identification and processing payments accurately.
- Answer incoming phone calls and emails, providing information about hotel amenities, local attractions, and restaurant recommendations.
- Handle guest complaints or special requests with patience and empathy, escalating complex issues to the management team when necessary.
- Manage the lobby area to ensure it is clean, organized, and welcoming at all times.
- Process daily reports, including occupancy rates and guest feedback logs.
- Assist with administrative tasks such as mail distribution and concierge services.
Qualifications
- Previous experience in hospitality or customer service is preferred but not required; training provided.
- Strong computer literacy, including proficiency with Property Management Systems (PMS).
- Excellent verbal and written communication skills.
- Ability to work flexible schedules, including weekends, nights, and holidays.
- A professional appearance and a friendly, approachable demeanor.