Job Description
Join our award-winning team at the Grand Hospitality Group in vibrant Charlotte, NC! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences with weekly pay and comprehensive benefits. As the first point of contact, you'll create memorable moments while enjoying competitive compensation and career growth opportunities in the heart of the hospitality industry.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservations, billing inquiries, and payment processing
- Coordinate with housekeeping, maintenance, and security teams
- Resolve guest concerns promptly and maintain high satisfaction scores
- Perform concierge duties including local recommendations and transportation arrangements
- Maintain accurate shift reports and guest information systems
- Uphold brand standards through professional appearance and service excellence
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience preferred
- Exceptional communication and problem-solving skills
- Proficiency in property management systems (e.g., Opera, Delphi)
- Ability to work flexible shifts including nights/weekends/holidays
- Basic knowledge of local attractions and transportation
- Valid driver's license and clean driving record
- COVID-19 vaccination required per company policy