Job Description
Join our award-winning team at Grand Hospitality Group, where we redefine luxury hospitality in the heart of Dallas! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences while enjoying weekly pay and a supportive work environment. As the first point of contact, you'll embody our commitment to excellence and create memorable stays for international and domestic travelers.
Why Join Us?
- Weekly paychecks (no more waiting!) with competitive hourly rates
- Comprehensive benefits package including health/dental/vision
- Opportunities for career advancement within our 50+ hotel portfolio
- Employee discounts on travel and dining
- Modern, tech-forward workplace with training programs
Responsibilities
- Check in/out guests efficiently using Opera/PMS systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Upsell hotel amenities and local attractions
- Maintain a clean, organized lobby environment
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in reservation systems (Opera, Fidelio, or similar)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling abilities
- Valid Texas driver's license (if required for airport runs)
- High school diploma or equivalent