Job Description
Join our award-winning luxury hotel in the heart of downtown Omaha! The Omaha Grand Hotel is seeking an exceptional Guest Services Manager to lead our front desk operations and deliver unforgettable guest experiences. If you're passionate about hospitality excellence and thrive in a fast-paced environment, we want you on our team. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of Omaha's premier hospitality destinations.
Responsibilities
- Oversee daily front desk operations including check-in/check-out procedures and room assignments
- Train and mentor front desk staff on service standards and hotel systems
- Resolve guest complaints with professionalism and ensure satisfaction
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Monitor guest feedback and implement service improvements
- Manage inventory for front desk supplies and amenities
- Prepare daily reports for management review
Qualifications
- 3+ years of hotel front desk experience with leadership role
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Nebraska driver's license and clean driving record
- Bachelor's degree in Hospitality or related field preferred
- Strong knowledge of Omaha tourism attractions and services