Job Description
Join our dynamic hospitality team at the Grand Plaza Hotel, where exceptional service meets career growth! We're seeking passionate Front Desk Agents to deliver memorable guest experiences in the heart of Philadelphia. Enjoy the stability of weekly pay, competitive compensation, and a supportive work environment in one of America's most vibrant cities.
Responsibilities
- Check in/out guests efficiently while verifying reservation details and payment methods
- Manage room assignments and coordinate with housekeeping for optimal occupancy
- Handle guest inquiries and resolve concerns with professionalism and empathy
- Process payments and maintain accurate financial records
- Operate property management systems (e.g., Opera, RMS) with precision
- Uphold brand standards through attentive service and attention to detail
- Collaborate with bell staff and concierge for seamless guest experiences
Qualifications
- 1+ years hotel front desk or customer service experience required
- Proficiency with hotel property management systems (PMS)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Basic math skills for handling cash transactions
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required