Job Description
Join our dynamic hospitality team as a Front Desk Agent in Houston, TX! We offer competitive weekly pay and flexible shift work to accommodate your lifestyle. As the first point of contact for guests, you'll deliver exceptional service while managing check-ins, reservations, and inquiries. This role is perfect for detail-oriented individuals with a passion for customer satisfaction. Enjoy a supportive environment with growth opportunities in the heart of Texas.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel management systems
- Handle reservation modifications and room assignments with precision
- Resolve guest inquiries and complaints promptly to ensure satisfaction
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Uphold brand standards through professional appearance and demeanor
- Contribute to a safe and welcoming environment for all guests
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or front desk experience
- Proficiency in reservation software (e.g., Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer literacy and cash handling experience
- Bilingual (English/Spanish) a plus