Job Description
Welcome to The Riverside Inn
We are seeking a dedicated and detail-oriented Front Desk Agent to join our vibrant team in Jacksonville, Florida. If you are looking for hotel jobs that offer weekly pay and a dynamic work environment, this is the perfect opportunity for you.
As a key member of our hospitality staff, you will be the face of our brand, ensuring every guest feels welcomed and valued. We specialize in shift work schedules, providing flexibility for students and professionals alike.
Why Join Us?
- Weekly Paychecks: Get paid every week for your hard work.
- Flexible Shifts: Choose from morning, evening, and weekend shifts.
- Modern Workplace: Join a supportive and professional team.
Job Overview
The Front Desk Agent is responsible for managing the front desk operations, greeting guests, and ensuring a seamless check-in and check-out experience. You will be the first point of contact for our guests, setting the tone for their stay.
Responsibilities
- Check guests in and out efficiently, verifying identification and payment methods.
- Answer incoming calls and respond to guest inquiries via email or in person promptly.
- Handle guest complaints or issues professionally and escalate when necessary.
- Manage the hotel’s front desk operations, including managing the PBX system and security doors.
- Assist with luggage handling and valet services when required.
- Process financial transactions accurately using the hotel Point of Sale system.
- Maintain a clean and organized front desk area and lobby.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in a hotel, hospitality, or customer service role is preferred.
- Strong verbal communication skills with a friendly and professional demeanor.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, Micros).
- Ability to work various shifts, including weekends, nights, and holidays.
- Physical ability to stand for extended periods and lift moderate weights (up to 25 lbs).
- Valid driver’s license is a plus.