Job Description
We are seeking a welcoming and professional Front Desk Agent to join our prestigious hotel team in Orlando, Florida. If you are looking for a rewarding career in hospitality with weekly pay and growth opportunities, apply today.
As the face of our hotel, you will play a crucial role in ensuring our guests have a memorable stay. We pride ourselves on exceptional service and a positive work environment.
Responsibilities
- Greet guests warmly upon arrival and ensure a smooth check-in and check-out process.
- Manage incoming calls and inquiries with a professional and polite demeanor.
- Handle guest complaints and requests efficiently to ensure high satisfaction.
- Monitor the lobby area for cleanliness and security standards.
- Assist with hotel operations, including key card management and billing inquiries.
- Collaborate with housekeeping and maintenance teams to maintain property standards.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a hotel or customer service role is preferred but not required.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Proficiency in basic computer applications and POS systems.