Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent in sunny Jacksonville, FL! We're seeking energetic professionals to deliver exceptional guest experiences in a fast-paced environment. Enjoy the flexibility of shift work with weekly paychecks – perfect for work-life balance. Our property offers competitive compensation, comprehensive training, and a supportive team culture. If you thrive in hospitality and value timely compensation, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns with professionalism and solution-oriented mindset
- Maintain accurate records of guest activities and transactions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash drawer responsibilities
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency with reservation software and MS Office
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong attention to detail and multitasking abilities
- Basic math and cash handling accuracy
- Positive attitude and team-oriented mindset