Job Description
Join our award-winning team as a Front Desk Agent at Louisville's premier hospitality destination! We're seeking charismatic professionals to deliver exceptional guest experiences while enjoying weekly pay and flexible shift schedules. Ideal for career-driven individuals who thrive in dynamic environments, this role offers growth opportunities, competitive benefits, and a supportive culture where your contributions are celebrated.
Why Work With Us?
- Weekly paychecks (no more waiting!)
- Comprehensive training program
- Health/dental/vision benefits
- Employee discounts & perks
- Clear advancement path
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries with professionalism and resolve complaints promptly
- Process payments, manage billing discrepancies, and maintain financial records
- Coordinate housekeeping and maintenance requests for guest rooms
- Uphold brand standards through exceptional service and attention to detail
- Collaborate with cross-department teams during peak hours and special events
- Maintain security protocols and manage emergency procedures
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- 1+ years customer service or front desk experience
- Proficiency in PMS systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong attention to detail and multitasking abilities
- Basic math and cash handling experience
- Positive attitude and problem-solving mindset