Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in Louisville, KY! We offer competitive weekly pay, flexible shift schedules, and a vibrant work environment where your customer service skills shine. As the first point of contact for our guests, you'll create memorable experiences while enjoying career growth opportunities in the heart of Louisville's hospitality scene. Apply today and start your journey with us!
Responsibilities
- Efficiently check-in/check-out guests using hotel management systems
- Handle guest inquiries, reservations, and payment processing
- Manage room assignments and coordinate with housekeeping/maintenance
- Resolve guest complaints with professionalism and empathy
- Maintain accurate records of guest interactions and transactions
- Assist with local recommendations and concierge services
- Ensure lobby area remains clean and welcoming
- Collaborate with cross-departmental teams for seamless operations
Qualifications
- High school diploma or equivalent required
- Previous customer service/hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency in basic computer applications
- Attention to detail and problem-solving abilities
- Positive attitude and team player mentality
- Ability to multitask in fast-paced environments