Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of San Francisco! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in our luxury urban retreat. With panoramic city views, world-class amenities, and a commitment to excellence, this is your opportunity to grow your career in one of California's most vibrant destinations. Enjoy competitive compensation, comprehensive benefits, and a supportive work culture that values innovation and teamwork.
Responsibilities
- Deliver personalized guest services exceeding expectations at all touchpoints
- Manage check-in/check-out processes efficiently while maintaining accuracy
- Resolve guest inquiries and concerns promptly with solutions-oriented approach
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain detailed records of guest preferences and special requests
- Adhere to safety protocols and brand standards consistently
Qualifications
- Minimum 2 years hospitality experience in luxury hotel environments
- Proven track record of exceptional customer service delivery
- Strong problem-solving and conflict resolution abilities
- Proficiency in hotel management software (Opera, Cloudbeds)
- Ability to work flexible schedules including nights, weekends, and holidays
- Valid California Food Handler's Card (preferred)
- Fluency in English; Spanish proficiency highly valued
- High school diploma or equivalent required; hospitality degree preferred