Job Description
Welcome to Grand Nashville Hotel & Suites, where we set the standard for hospitality in the heart of Tennessee. We are currently seeking a professional and friendly Front Desk Agent to join our dynamic team. We pride ourselves on our culture of excellence and are thrilled to offer weekly pay to our dedicated employees.
In this role, you will be the face of our brand, ensuring every guest feels welcomed and valued from the moment they arrive. If you have a passion for service and a desire to work in a fast-paced, high-energy environment, we want to hear from you.
Responsibilities
- Execute seamless check-in and check-out procedures while maintaining a high level of accuracy and efficiency.
- Provide exceptional customer service by greeting guests, answering questions, and resolving any issues with a positive attitude.
- Manage the front desk console, including answering phone calls, taking messages, and directing inquiries.
- Maintain the cleanliness and organization of the reception area, lobby, and public spaces.
- Handle cash and credit transactions accurately and balance the daily financial reports.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms and facilities are in pristine condition.
- Assist in administrative tasks such as filing, data entry, and processing reservations.
Qualifications
- High school diploma or GED is required; hospitality or customer service experience is preferred.
- Previous experience using Property Management Systems (PMS) is a plus but not mandatory.
- Strong verbal communication skills and a professional, approachable demeanor.
- Proficiency in Microsoft Office Suite and basic computer literacy.
- Ability to stand for extended periods and lift moderate weights (up to 25 lbs).
- Flexibility to work various shifts, including weekends, holidays, and evenings.