Job Description
Join our award-winning downtown Nashville hotel as a Front Desk Agent and experience the rhythm of Music City with weekly pay! We're seeking charismatic professionals to deliver exceptional guest experiences in a fast-paced luxury environment. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most vibrant tourism destinations.
Why You'll Love This Role:
- Weekly paycheck for immediate financial relief
- Comprehensive health/dental/vision benefits
- 401(k) with company match
- Employee discounts on hotel stays nationwide
- Free parking in downtown Nashville
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Process payments, manage reservations, and handle billing inquiries
- Resolve guest complaints with empathy and professionalism
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions
- Maintain accurate shift logs and incident reports
- Train new front desk staff on service standards
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Tennessee hospitality certification or willingness to obtain
- Strong attention to detail in financial transactions
- Valid driver's license and reliable transportation
- Multi-language skills (Spanish highly valued)