Job Description
The Grand Plaza Hotel is currently seeking a dynamic and detail-oriented Front Desk Agent to join our award-winning team in the heart of Manhattan. We pride ourselves on delivering exceptional guest experiences and offer competitive weekly pay to ensure our employees are rewarded for their hard work.
As a premier destination in New York City, we provide a vibrant work environment, comprehensive benefits, and opportunities for career growth. If you have a passion for hospitality and thrive in a fast-paced luxury setting, we want to meet you.
Responsibilities
- Greet and welcome guests in a warm and professional manner, ensuring a smooth check-in and check-out process.
- Manage reservations and room assignments efficiently using our Property Management System (PMS).
- Handle guest inquiries, complaints, and requests promptly to ensure high levels of customer satisfaction.
- Maintain the cleanliness and organization of the front desk area and lobby at all times.
- Collaborate with housekeeping and maintenance teams to address guest needs and room status updates.
- Process payments and post charges to guest accounts accurately and securely.
- Assist in promoting hotel amenities, dining options, and local attractions to enhance the guest stay.
Qualifications
- High school diploma or equivalent; prior experience in hospitality or customer service is preferred.
- Excellent verbal communication and interpersonal skills.
- Proficiency in computer systems and basic Microsoft Office applications.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Strong problem-solving abilities and a positive attitude under pressure.
- Must be able to stand for extended periods and lift moderate weights (up to 20 lbs).