Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking enthusiastic individuals to provide exceptional guest experiences at our premier downtown Austin location. Enjoy competitive weekly pay, comprehensive training, and a supportive environment perfect for launching your hospitality career. No prior experience required – we'll teach you everything you need to succeed!
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for all guests
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Uphold brand standards through professional appearance and conduct
- Contribute to a positive team environment during peak periods
Qualifications
- High school diploma or equivalent required
- Exceptional customer service attitude and communication skills
- Ability to work flexible shifts including weekends and holidays
- Basic computer proficiency (training provided)
- Strong problem-solving and multitasking abilities
- Professional appearance and friendly demeanor
- No hospitality experience necessary – full training provided!