Job Description
Join our dynamic team at Harborview Hospitality Group as a Front Desk Agent in the heart of Baltimore! We're seeking enthusiastic individuals to deliver exceptional guest experiences at our premium downtown location. Enjoy weekly pay, comprehensive training, and a supportive environment perfect for career growth. No prior experience required – we'll provide all the tools you need to succeed!
Responsibilities
- Deliver outstanding customer service to all hotel guests with a warm and professional demeanor
- Manage check-in/check-out procedures efficiently using our property management system
- Handle guest inquiries, resolve issues promptly, and anticipate needs proactively
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations
- Uphold brand standards through meticulous attention to detail and cleanliness
Qualifications
- No prior experience required – we welcome career changers and recent graduates!
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a customer-first mindset
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and willingness to learn new systems
- Flexible availability including evenings, weekends, and holidays
- Positive attitude and passion for hospitality