Job Description
Welcome to Grand Hotel Memphis, where Southern hospitality meets modern luxury. We are seeking a dedicated and welcoming Front Desk Agent to join our award-winning team. If you are looking to start a career in the hospitality industry or are an experienced professional seeking a fresh challenge, we want to hear from you. No prior experience is required—we provide comprehensive training to help you succeed.
As the face of our hotel, you will play a crucial role in ensuring our guests have a memorable stay. We pride ourselves on our attention to detail and our commitment to excellence. Join us in the heart of Memphis and become part of a team that values your contribution.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests upon arrival and departure.
- Check-In/Out: Efficiently manage guest registrations, payments, and room assignments using our property management system.
- Communication: Answer incoming calls and emails promptly, directing inquiries to the appropriate department.
- Guest Relations: Handle guest requests, resolve complaints, and ensure a seamless guest experience.
- Lobby Management: Maintain a clean, organized, and welcoming lobby area at all times.
- Administrative Tasks: Assist with front desk paperwork, including night audit duties when scheduled.
Qualifications
- Age Requirement: Must be at least 18 years old.
- Communication: Strong verbal communication skills with a friendly and professional demeanor.
- Computer Skills: Basic computer proficiency and ability to learn new software quickly.
- Schedule: Ability to work flexible hours, including weekends, holidays, and evenings.
- Attitude: A positive attitude and a genuine desire to help others succeed.