Job Description
Join our award-winning team at Grand Bay Hospitality as a Front Desk Agent and experience the pinnacle of guest service excellence! We offer competitive weekly pay, comprehensive benefits, and a dynamic work environment where your career in hospitality truly shines. Located in the heart of Oakland's vibrant downtown district, our hotel is a premier destination for business and leisure travelers. As a key member of our front office team, you'll create memorable experiences for guests while enjoying growth opportunities and a supportive team culture. Apply today and start earning weekly pay in a role that values your skills and dedication!
Responsibilities
- Provide exceptional guest check-in/check-out experiences using Opera property management system
- Manage room inventory, reservations, and guest requests with precision
- Resolve guest inquiries and complaints promptly with a solutions-oriented approach
- Process payments, handle cash transactions, and maintain accurate billing records
- Coordinate with housekeeping, maintenance, and valet departments for seamless operations
- Upsell hotel amenities, dining packages, and local attractions
- Maintain a clean, organized front desk area and lobby environment
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency with property management systems (Opera, Fidelio, or similar)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Oakland attractions, transportation, and events
- High school diploma or equivalent; hospitality certification preferred
- Valid California driver's license (required for valet coordination)
- Ability to stand for extended periods and lift up to 25 lbs