Job Description
Oakland Hospitality Group is seeking a dynamic and professional Front Desk Agent to join our award-winning team. We pride ourselves on delivering exceptional guest experiences in the heart of Oakland. If you are looking for a stable role with weekly pay and opportunities for advancement, we want to meet you.
As the face of our hotel, you will be responsible for creating a welcoming atmosphere for our guests while ensuring smooth front desk operations. We offer a comprehensive benefits package, including health insurance, paid time off, and a supportive work environment.
Why Join Us?
- Weekly Paycheck: Get paid on time, every week.
- Modern Facilities: Work in a recently renovated, state-of-the-art facility.
- Professional Development: Ongoing training and career growth programs.
- Community Focused: Be part of a team that loves Oakland.
Responsibilities
- Greet guests warmly and assist with check-in and check-out procedures efficiently.
- Manage phone inquiries, reservations, and guest requests with a smile.
- Process payments accurately and handle cash and credit card transactions.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Address guest complaints or concerns immediately and escalate when necessary.
- Assist with administrative tasks, such as filing and data entry.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality, front desk, or customer service is preferred.
- Proficiency in Microsoft Office Suite and property management software.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.
- Must be able to stand for extended periods and lift moderate weights.