Job Description
Join the Premier Stay Hotel Group as a Front Desk Agent and be the welcoming face of our Sacramento, Illinois location. We pride ourselves on delivering exceptional guest experiences and offer a weekly pay structure to ensure our staff's financial stability. If you have a passion for hospitality and excellent communication skills, we want to meet you.
Responsibilities
- Manage the front desk operations, including check-ins, check-outs, and room assignments.
- Handle incoming calls, emails, and guest inquiries with a professional demeanor.
- Process payments accurately and maintain daily financial logs.
- Maintain the lobby area to ensure a clean and inviting atmosphere.
- Assist guests with local recommendations and special requests.
- Resolve customer complaints and issues promptly and effectively.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- Minimum of 1 year of experience in a hotel front desk or hospitality role.
- Proficiency in MS Office and hotel management software (e.g., Opera, FrontDesk).
- Strong verbal and written communication skills.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Must possess a professional appearance and a friendly attitude.
- High school diploma or GED equivalent required.