Job Description
Join our award-winning luxury hotel in the heart of San Francisco! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences with weekly pay and competitive benefits. As the first point of contact, you'll create memorable stays for international travelers while working in a dynamic downtown location.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservations, billing inquiries, and payment processing
- Resolve guest complaints with professionalism and discretion
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems (Opera, Fidelio)
- Upsell hotel amenities and services
- Maintain accurate shift reports and documentation
Qualifications
- 1+ years hotel front desk or hospitality experience
- Exceptional communication and conflict resolution skills
- Proficiency with reservation software and MS Office
- Ability to work flexible shifts including weekends/holidays
- Valid CA driver's license preferred
- Foreign language skills a plus (Spanish/Mandarin)
- High school diploma or equivalent required
- Positive attitude and problem-solving mindset