Job Description
Join our award-winning hospitality team as a Front Desk Agent at the heart of Los Angeles! We're seeking energetic professionals to deliver exceptional guest experiences with weekly pay and flexible shift work schedules. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in California's vibrant tourism industry.
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservation inquiries and optimize room occupancy
- Resolve guest concerns promptly using conflict resolution techniques
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management systems (Opera, Fidelio)
- Execute upselling strategies for room upgrades and amenities
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in PMS systems (Opera/Fidelio preferred)
- Exceptional communication and multitasking abilities
- Flexible availability for evening/weekend shifts
- Basic knowledge of Los Angeles attractions and transportation
- High school diploma or equivalent required
- Valid California driver's license (for shuttle duties)