Job Description
Join the Grand Plaza Hotel's dynamic team as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of Albuquerque. Enjoy weekly pay, flexible shift schedules, and a supportive work environment. Perfect for detail-oriented individuals who thrive in fast-paced hospitality settings. Apply today and start your rewarding career in Albuquerque's vibrant tourism industry!
Responsibilities
- Manage check-in/check-out processes efficiently using hotel software
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate housekeeping and maintenance requests
- Monitor security systems and access control procedures
- Upsell hotel services and amenities to enhance guest satisfaction
- Prepare daily reports and maintain guest information databases
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends/holidays
- Proficiency with basic computer systems and reservation software
- Valid driver's license and reliable transportation
- Ability to stand for extended periods and lift 25 lbs