Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent in Raleigh, NC! We're seeking customer-focused professionals to deliver exceptional guest experiences with flexible weekly pay and shift work options. Enjoy competitive compensation, career growth opportunities, and a vibrant work environment in the heart of Raleigh.
Responsibilities
- Manage check-in/check-out processes efficiently while maintaining accurate records
- Address guest inquiries and resolve concerns promptly with a positive attitude
- Coordinate room assignments and manage reservations using our property management system
- Process payments and handle financial transactions securely
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Uphold brand standards through professional appearance and service excellence
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Strong communication and problem-solving skills
- Proficiency with property management systems (e.g., Opera, Delphi)
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of local attractions and services
- Valid North Carolina driver's license (if required for duties)