Job Description
Join our award-winning team at the prestigious Grand Raleigh Hotel as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences with weekly pay and flexible shift options. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and value work-life balance. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in one of Raleigh's most iconic properties.
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and maintain high satisfaction scores
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain accurate guest records and confidentiality standards
- Execute upselling strategies for room upgrades and amenities
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong proficiency in PMS systems (Opera, Fidelio preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent (college degree preferred)
- Professional appearance and polished demeanor
- Valid North Carolina driver's license (if required for errands)
- Ability to stand for extended periods and lift up to 25 lbs