Job Description
Join our dynamic team at Grand Plaza Hotel & Suites as a Front Desk Agent and enjoy the stability of weekly pay and flexible shift work! As the first point of contact for our valued guests, you'll create memorable experiences while managing check-ins, reservations, and inquiries. We offer competitive compensation, comprehensive training, and a supportive work environment where your hospitality skills shine. Perfect for detail-oriented professionals who thrive in fast-paced settings and appreciate reliable pay cycles.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, resolve complaints, and provide local recommendations
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and security teams
- Uphold brand standards through professional appearance and service excellence
- Perform nightly audits and prepare daily reports
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Proficiency with reservation software (e.g., Opera, Amadeus)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling accuracy
- Valid driver's license and reliable transportation
- Ability to stand for extended periods