Job Description
Join our award-winning team as a Front Desk Agent where your hospitality skills shine! We offer weekly pay, flexible shift schedules, and a dynamic work environment. As the first point of contact, you'll create memorable guest experiences while managing check-ins, reservations, and inquiries. Our competitive compensation package includes health benefits, paid time off, and career growth opportunities. Apply today to start your journey in luxury hospitality!
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS software
- Handle reservation modifications, cancellations, and room assignments
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for room readiness
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean, organized lobby and front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or hotel experience
- Proficiency with reservation systems (e.g., Opera, Cloudbeds)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of local attractions and services