Job Description
Join our dynamic team at Coastal Hospitality Group as a Front Desk Agent and enjoy the stability of weekly pay! We're seeking energetic professionals to provide exceptional guest experiences in our Jacksonville waterfront property. This role offers competitive compensation, flexible shift schedules, and opportunities for career advancement in the hospitality industry.
As a Front Desk Agent, you'll be the first point of contact for our guests, ensuring seamless check-ins, managing reservations, and resolving inquiries with professionalism. Our commitment to employee well-being includes consistent weekly pay, comprehensive training, and a supportive work environment.
Responsibilities
- Manage guest check-in/check-out processes efficiently using PMS systems
- Handle reservation inquiries and modifications with accuracy
- Process payments and maintain secure financial transactions
- Resolve guest concerns promptly and escalate complex issues appropriately
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform nightly audits and prepare daily reports
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience in hospitality preferred
- Proficiency in hotel management software (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math and cash handling abilities
- Valid Florida driver's license (if required for property errands)
- Ability to stand for extended periods