Job Description
Are you a people person looking for a rewarding role in the hospitality industry? Join the team at Tampa Harbor Hotel, where we pride ourselves on exceptional guest experiences and a supportive work environment. We are currently seeking a dynamic Front Desk Agent to join our staff. Enjoy the flexibility of our weekly pay structure and competitive benefits package.
In this role, you will be the face of our hotel, ensuring every guest feels welcomed and valued. We offer opportunities for career growth within a top-rated hospitality organization in the heart of Tampa. If you have a passion for service and excellent communication skills, we want to meet you.
Responsibilities
- Check guests in and out efficiently using hotel management software.
- Answer incoming calls and respond to guest inquiries via email and chat promptly.
- Handle guest complaints and requests with patience and professionalism.
- Process payments accurately and manage cash drawer responsibilities.
- Maintain a clean and organized front desk area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Assist in coordinating shuttle services and local transportation arrangements.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hotel front desk or customer service preferred.
- Strong interpersonal and communication skills.
- Proficiency in Microsoft Office Suite and property management systems.
- Ability to stand for extended periods and lift up to 20 lbs.
- Flexibility to work varying shifts, including weekends and holidays.
- Valid driver's license is a plus.