Job Description
Are you a welcoming personality with a passion for hospitality? Grand Horizon Hotels is seeking a dedicated Front Desk Agent to join our growing team in Tampa, Florida. We pride ourselves on exceptional guest experiences and offer weekly pay to our valued employees.
As a Front Desk Agent, you will be the face of our hotel, ensuring every guest feels welcomed and comfortable from the moment they arrive. We are looking for someone who thrives in a fast-paced environment and possesses excellent communication skills.
Responsibilities
- Check guests in and out efficiently using hotel management software.
- Answer incoming calls and emails promptly to address inquiries and reservations.
- Handle guest complaints or issues with grace and efficiency, escalating when necessary.
- Maintain a clean and organized front desk area at all times.
- Process payments and post charges to guest accounts accurately.
- Assist with luggage handling and provide local recommendations to visitors.
Qualifications
- Previous experience in a hotel front desk or customer service role is preferred.
- Strong interpersonal and verbal communication skills.
- Proficiency in Microsoft Office Suite and hotel reservation systems.
- A friendly, approachable, and professional demeanor.
- Ability to work flexible hours, including weekends and holidays.