Job Description
Join New York's most iconic luxury hotel! The Plaza is seeking passionate hospitality professionals to deliver world-class experiences in the heart of Manhattan. As a beacon of elegance since 1907, we offer unparalleled career growth, premium benefits, and the chance to create unforgettable memories for our distinguished guests. Discover your future in hospitality at a global landmark.
Responsibilities
- Deliver exceptional guest service through personalized interactions and anticipatory care
- Manage front desk operations including check-in/out, reservations, and guest requests
- Coordinate with housekeeping, maintenance, and food & beverage departments
- Resolve guest inquiries and concerns promptly with discretion and professionalism
- Maintain detailed guest records and ensure accurate billing procedures
- Uphold brand standards through meticulous attention to detail and service excellence
Qualifications
- Minimum 2 years luxury hotel experience preferred
- Proven customer service excellence with strong problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in property management systems (Opera, Delphi)
- Valid New York State hospitality certification
- Fluency in English; additional languages highly valued
- Exceptional communication and interpersonal abilities