Job Description
Join our award-winning luxury hotel in the heart of Sacramento as we seek a dynamic Guest Services Manager to elevate our guest experience. This pivotal role demands exceptional leadership and hospitality expertise to ensure seamless operations and unforgettable stays. We offer competitive compensation, career growth opportunities, and a vibrant team culture in California's capital city.
Responsibilities
- Lead and mentor front desk team to deliver exceptional guest service
- Oversee check-in/out processes and resolve guest inquiries promptly
- Manage room inventory and optimize occupancy rates
- Train staff on SOPs, safety protocols, and brand standards
- Collaborate with housekeeping and maintenance teams
- Implement strategies to enhance guest satisfaction scores
- Handle escalated guest issues with discretion and professionalism
Qualifications
- 5+ years in hotel front desk management
- Proven track record in luxury hospitality environments
- Strong conflict resolution and problem-solving abilities
- Proficiency in Opera/PMS systems
- Excellent communication and leadership skills
- Valid California Food Handler Card (preferred)
- Bachelor's degree in Hospitality Management (or equivalent experience)