Job Description
Join our award-winning team at Sunrise Hospitality Group as a Front Desk Agent in sunny Jacksonville, FL! We're seeking energetic, customer-focused individuals to create memorable guest experiences. Enjoy weekly pay, comprehensive training, and a supportive work environment where your career can flourish. No prior experience required – we provide all the tools you need to succeed!
As a Front Desk Agent, you'll be the first point of contact for our guests, delivering exceptional service that sets us apart. Our commitment to employee development ensures you'll gain valuable hospitality skills while earning a competitive salary. Apply today and start your journey in the exciting world of hotel management!
Responsibilities
- Greet guests warmly and check them in/out efficiently using our property management system
- Manage reservations, handle inquiries, and resolve guest concerns with professionalism
- Process payments, maintain accurate billing records, and manage cash drawer
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Perform daily duties including answering phones, managing mail/packages, and maintaining lobby appearance
- Upsell hotel amenities and services to enhance guest experience
- Adhere to all safety protocols and company standards
Qualifications
- No prior experience required – we provide comprehensive paid training
- High school diploma or equivalent (GED)
- Exceptional customer service and communication skills
- Basic computer proficiency with willingness to learn new systems
- Ability to stand for extended periods and lift up to 25 lbs
- Positive attitude and problem-solving mindset
- Availability to work flexible shifts including weekends and holidays
- Valid Florida driver's license (preferred but not required)