Job Description
Are you passionate about hospitality and creating memorable guest experiences? The Grand Harbour Hotel & Resort is seeking a dedicated Front Desk Associate to join our dynamic team in the heart of San Diego. As the face of our hotel, you will play a pivotal role in ensuring every guest feels welcomed, valued, and attended to with the highest level of service.
We offer a competitive salary, comprehensive benefits, and a vibrant work environment in one of California's most beautiful coastal cities. If you are looking to start or advance your career in the luxury hospitality industry, we want to hear from you.
Responsibilities
- Check guests in and out of the hotel efficiently using the Property Management System (PMS).
- Answer incoming phone calls and respond to guest inquiries via email and chat in a timely manner.
- Handle guest complaints and requests professionally to ensure 100% guest satisfaction.
- Process payments and handle cash, credit cards, and other financial transactions accurately.
- Assist with housekeeping coordination and lobby maintenance to ensure a pristine environment.
- Collaborate with the housekeeping and maintenance teams to address maintenance requests promptly.
Qualifications
- High school diploma or equivalent required; previous experience in a hotel or customer service role is preferred.
- Excellent verbal and written communication skills with a focus on professionalism.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, StayNTouch) is a plus.
- Flexibility to work various shifts, including weekends and holidays.
- Must be able to lift and carry light objects (e.g., luggage, room service trays).